How to Crush Every SaaS Implementation

August 31, 2023

Crush Every SaaS Implementation

Regardless of size, your SaaS implementation team can benefit from the strategic wisdom shared in this guide.

In this guide, you will learn how to step up your team’s implementation game by leveraging a project management platform, and why this is critical to driving real, measurable results. 

Why you need a SaaS Implementation plan

The SaaS market is fragmented, with tens of thousands of providers servicing literally thousands of different types of customers, each with unique onboarding requirements.

Obviously, there is no such thing as a single, step-by-step implementation process or path for all. However, if a SaaS provider focuses on developing a more flexible implementation framework—the collaborative sequence common to most projects—and places those tasks within a dynamic, real-time project management portal that’s easy to access, their onboarding experts will know exactly where each project stands at any given moment.

Further, they will be able to leverage historical data automatically archived at the conclusion of prior projects to develop new business habits that improve subsequent onboarding processes, further reducing delays and implementation timeframes. An online portal, therefore, can help you monitor and gradually enhance your implementation “hygiene,” allowing your onboarding experts to complete more projects in significantly less time. 

As the implementation process improves, revenue growth remains on the upswing and is more likely to accelerate. And, most importantly, because the software becomes easier to deploy, customers are more likely to stay with the provider longer and churn rates decline.

Why should you improve your implementation process in the first place?

If you sell SaaS, implementation is where it all gets real. Really fast. The world of SaaS is complex, and your delivery teams are the first to adapt to the customer and your company’s needs. The best way to help that difficult transition along is to establish impeccable product delivery hygiene right at the outset. A successful implementation means the customer’s initial objectives have been met. 

Treating the customer as a trusted partner throughout and making their project priorities your project priorities ultimately results in a satisfactory, longterm customer relationship. Statistically, a positive implementation experience protects your SaaS revenue two years down the road. Using your software to improve operations and increase the customer’s revenue makes for a happy customer. That means your churn rate goes down while revenue streams go up.

Get Our 8-Step SaaS Implementation Checklist

Swift and efficient implementation is critical to your company’s success. 

Improving your process is like a marathon. Whether you are just getting off the couch, or trying to break the 2-hour mark, our guide will help you reach the nect level.

Never stop improving your implementation process

Great software firms succeed and stay successful by always looking for ways to improve. Baton is focused on the implementation process because it’s a critical driver of growth—helping your business keep the upward momentum going while also keeping your reputation intact.


See how a project management platform built especially for SaaS implementations can help your business accelerate revenue, scale implementation capacity and gain real-time visibility into the process. Schedule a demo today.