New partnerships are always a great reason to celebrate. We’re excited to share that we’ve struck a partnership with Satrix Solutions to help software companies improve their customer implementation processes.
As a consulting provider that specializes in customer experience (CX) and employee engagement programs for B2B companies, Satrix has found over the company’s 13 years in business that bumps in the implementation process are still all too common and can weigh on customer sentiment for long after the customer is fully onboarded.
Partnering with the Satrix team was attractive to Baton because of the measurable impact they have on their clients’ businesses throughout the customer journey. Satrix Founder & President, Evan Klein, weighed in on the new relationship, “Our software customers care deeply about their users’ experience with their products and services, and what we see in Baton, is a software platform that can help them accelerate the value they deliver faster and with greater efficiency than ever before.” Baton CEO, Alex Krug added, “We hold the team at Satrix Solutions in the highest regard, especially in their understanding of how to measure customer satisfaction data and leverage such information for the continuous improvement of their clients’ implementation processes.”