If your software implementation is messy, delayed, or otherwise bungled, reputations are at stake — both for the software company and the people who approved the purchase.
Even if you have the greatest software in the world, the reality is that slow and chaotic implementations can completely dispel any good faith or excitement built up for your product during the sales process. When clients are disillusioned, they’re more likely to grow impatient and frustrated, which is more likely to lead to churn.
Avoiding SaaS Implementation Challenges
Understanding the biggest challenges surrounding SaaS implementations and how to solve them with the right tools and processes can help you impress clients, sustain growth, and build a solid reputation.
So, what are the top SaaS implementation challenges? We’ve assembled a list of what we believe are the biggest issues in SaaS implementation along with tips on how you can address them.
1. Communications Break Down During Implementation
Tight deadlines may be impressive to the client in the beginning, but failure to deliver on time can result in frustration. Be realistic as you plan and ensure you can maintain good communication and real-time visibility with your client throughout a project.
2. You Add Headcount Instead of Efficiency
Adding staff to achieve growth is expensive and will negatively impact your business in the long run. Having the right tools and processes is more cost-effective than adding staff.
3. Implementation Delays Revenue Recognition
In many cases, a project must be signed-off on and marked as complete before a CFO will recognize the revenue. Thus, ensure your company gets paid faster by eliminating implementation delays.
4. You Lack A Standardized Implementation Process
Cut down on thinking time. Establishing an implementation process allows you to complete it over and over while focusing on increased efficiency and efficacy each time.