“When looking for a tool to support Built’s Implementation team it was important to find something that not only works for Built but also for our clients. In addition we wanted a way to have transparency to all implementation projects in flight. Baton provides this and so much more.”
– Joseph Moon, Implementation Manager
Committed to adding new levels of efficiency to the construction finance industry, Built leverages Baton to heighten client engagement during onboarding.
Construction lenders and builders rely on Built to accelerate the payment process. The solution connects everyone in the construction ecosystem; the lenders, their customers, builders, borrowers, inspectors and title companies, in one centralized location. As a leader in the FinTech industry, Built strives to empower the construction finance industry with innovative tools to facilitate better decision making, risk mitigation and process standardization.
Business Challenge
Always looking for ways to improve processes and maximize efficiency, a top priority for Built’s implementation team is ensuring they deliver value from the moment Sales hands off the project. Their team assists clients with their entire in-progress construction loan portfolio; how they move loans into a closed state when construction begins, how they do inspections and draws on properties, and more.
When searching for an implementation solution, Built evaluated various tools that lacked real-time visibility into the project plan and required added manual work, like exporting the project into an Excel document or a PDF before sharing it with the client.
“Before Baton, there were two or three extra steps with each client update. They had to export, then make sure it’s accurate, and then send it over. And if anyone made any changes, they’d have to do that all over again. That extra work is eliminated with Baton.”
Highlights
To streamline the implementation process, Built adopted Baton’s Implementation Management Software (IMS). Baton has helped their team move away from overly complex project management tools and embrace a more agile client onboarding experience.
Working with Baton provides Built:
Flexible workflows – Tailored workflows allow Built’s implementation managers to complete multiple tasks in parallel and work ‘out of chronological order’ as needed.
Real-time transparency – Baton’s “Client Presentation Mode,” provides a curated view of the project with a “live space” for real-time client collaboration.
SOC 2 compliance – Best-in-class security makes Baton the safest IMS option for Built’s banking customers who operate in a highly regulated industry.
Benefits
Process standardization – Standardized project templates help Built increase efficiency and precisely communicate what each client needs to work on.
Improved analytics & forecasting – Project insights help Built identify bottlenecks in workflows and evaluate resource needs across their portfolio.
Increased client engagement metrics – Baton has been well-received by Built’s clients in an industry where outdated technologies aren’t rare.
“Visibility from the client’s perspective has been the biggest win with Baton, because they can now see all of these things that we are working towards and understand what’s expected of them. We like providing visibility and allowing clients to plan further in advance, while also allowing us to spend less time on the administrative tasks that we’d have to do with other project management tools. Baton allows us to focus on the things that our implementation managers do best, like driving solutions and being a Built product expert.”
