“Utilizing Baton has enabled our team to manage a large number of implementations, streamline communication with customers and, best of all, gives our customers the ability to keep track of project milestones, assigned tasks and due dates.”
Baton provides a strategic short and long-term solution to increase efficiency and visibility during implementations.
A leader in e-commerce operations software for online merchants, Skubana promotes frequent, transparent and productive engagement with their customers throughout their entire implementation process.
Business Challenge
Skubana’s innovative inventory management system and e-commerce operations platform unifies backend data, orders, inventory, POs, and more in the cloud and makes it easy for organizations to analyze and automate their businesses. With a commitment to helping retailers, brands, and marketplace sellers boost their margins, bottom line, and organizational efficiency, Skubana sought an implementation solution to help reveal critical trends and opportunities for improvement in their entire customer success process.
“Prior to finding Baton we went through various task/project/work management tools such as Airtable, Monday.com, and Basecamp. None of them focused on implementations like Baton does.”
Highlights
Skubana promotes frequent, transparent and productive engagement with their customers throughout their entire implementation process. Since implementing Baton, they now enjoy far greater visibility into every single implementation underway, with persistent updates to assigned tasks and task dependencies and alerts to accelerate required actions.
Working with Baton provides Skubana:
Streamlined communication – By centralizing all project data, Baton helps Skubana effectively triage clients with the most significant challenges.
Real-time visibility – Real-time visibility into project status allows Skubana to monitor new customer project activity to better identify internal partners.
Detailed project insights – In-depth progress visualizations on active projects help Skubana decrease project duration by providing up-to-date pulse checks.
Benefits
Accelerated time-to-value – Baton helps Skubana better understand how their clients deploy software products to identify ways to deliver value sooner.
Standardized workflows – Consistent delivery methodology across their entire portfolio allows Skubana to adapt processes to a high-growth environment.
Improved implementation experience – Improved transparency and communication have helped Skubana improve customer satisfaction during onboarding.
“So long miscommunication, hello happy customers!”
